Continuing Education Center

Navigating Conflict with Empathy, Honesty, and Creativity

4.17 (12 votes)

This webinar is 0.6 General Studies CEUs and is presented at the Little/None Knowledge level.

When interpersonal conflict arises, it’s easy to default to habitual ways of responding that leave us feeling frustrated and misunderstood. In this workshop, you will learn and practice Collaborative Problem-Solving, a neuroscience-based three-part approach to turning a disagreement into an opportunity for brain development, connection, and creative problem-solving. This is a tool that works equally well with team interpreters, consumers, spouses, manager and employee, or parents and children. Join us to deepen your skills of listening to the experiences of others with empathy, sharing your own perspective with honesty, and creative and collaborative problem-solving.

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imageRequests for reasonable accommodations can be made by emailing webinars@rid.org
imageRefund and Cancellation Policy: No refunds will be issued for cancellations
imageThis webinar will be recorded and will be available for future viewing by RID members.
RID is providing this workshop as an opportunity for safe, respectful learning and will not permit harassment, discrimination or horizontal violence based on another's comments, questions, schema, race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation or any other protected class.
Participants will:
  • Describe the three-part process of Collaborative Problem Solving
  • Practice listening with empathy
  • Practice sharing their perspective with honesty
  • Practice coming to a creative and collaborative solution
  • Apply the Collaborative Problem Solving approach to an actual and current work-related problem
  • Create a written plan to continue practicing CPS in the future
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Breana Cross-Caldwell

BS, CI and CT

Breana Cross-Caldwell holds her CI/CT from RID, B.S. in Interpretation from Western Oregon University and is a Certified Life Coach. She has led thousands of interpreters in preventing burnout and finding the passion again in their lives and work through developing habits of self-care. Breana is a native of Portland, Oregon, where she can usually be found writing, reading, or playing near water with her husband and kids. You can find her online at www.brighterfocus.com.

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Navigating Conflict with Empathy, Honesty, and Creativity Part 1
Navigating Conflict with Empathy, Honesty, and Creativity webinar 1 part 1
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Discussion Question 1
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Make 1 discussion post to continue. What communication challenges do you experience at work? Examples: With interpreters, D/HH consumer, hearing consumer, employer, agency, other.
Navigating Conflict with Empathy, Honesty, and Creativity webinar 1 part 2
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Homework 1
1 Question  |  Unlimited attempts  |  1/1 points to pass
1 Question  |  Unlimited attempts  |  1/1 points to pass
Navigating Conflict with Empathy, Honesty, and Creativity Part 2
Navigating Conflict with Empathy, Honesty, and Creativity webinar 2 part 1
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Discussion Question 1
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Make 1 discussion post to continue. What questions do you have? What did you learn, notice, or experience during your empathy practice?
Navigating Conflict with Empathy, Honesty, and Creativity webinar 2 part 2
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Discussion
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Make 1 discussion post to continue. What are they feeling & experiencing?
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Discussion
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Discussion
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Make 1 discussion post to continue. What are they feeling & experiencing?
Navigating Conflict with Empathy, Honesty, and Creativity webinar 2 part 3
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Discussion Question 2
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Make 1 discussion post to continue. What do you notice about your feelings and needs as compared to their feelings and needs? Do you notice any shift in your feelings about the conflict?
Attendance Code
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Navigating Conflict with Empathy, Honesty, and Creativity Part 3
Homework 2
4 Questions  |  Unlimited attempts  |  4/4 points to pass
4 Questions  |  Unlimited attempts  |  4/4 points to pass
Navigating Conflict with Empathy, Honesty, and Creativity webinar 3 part 1
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Open to view video.
Discussion Question 1
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Make 1 discussion post to continue. If you practiced step 1 or 2 this week - Empathizing or Sharing Your Concern - how’d it go? What questions do you have?
Navigating Conflict with Empathy, Honesty, and Creativity webinar 3 part 2
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Discussion Question 2
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Make 1 discussion post to continue. What’s one “ah ha!” from the Thinking Skills Inventory? Example: “I have a hard time telling people how I feel.” or, “My results shed new light on a particular conflict I’ve had.” How is this helpful to your personal and professional growth?
Navigating Conflict with Empathy, Honesty, and Creativity webinar 3 part 3
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Discussion Question 3
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Make 1 discussion post to continue. What do you think we can do about it? List potential solutions. Example Scenario: ● Scheduler wants interpreter to accept an assignment. ● Interpreter can’t get from the location of assignment to where they need to be to pick up their child on time.
Discussion Question 4
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Make 1 discussion post to continue. What are you taking away? What do you want to remember or put into practice?
Attendance Code
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Post-test
9 Questions  |  Unlimited attempts  |  9/9 points to pass
9 Questions  |  Unlimited attempts  |  9/9 points to pass
Certificate
0.600 General Studies CEUs credits  |  Certificate available
0.600 General Studies CEUs credits  |  Certificate available
Evaluation
5 Questions