Continuing Education Center

Consumer Orientation: A Foundation for Clear and Inclusive Communication

4.48 (27 votes)

Recorded On: 01/16/2020

This webinar is 0.2 Professional Studies CEUs and is presented at the Little/None Knowledge level.

This webinar explores the concept of consumer orientation and how it can be utilized to support consumers’ understanding of the interpreted interaction.  We will discuss research, the evolution of interpreter ethics, and how a lack of consumer orientation can have a negative impact on consumers, interpreters, and the message.  The presentation will enumerate components of effective orientation and will include examples from the FEI model for consumer orientation.  Participants will be encouraged to consider how consumer orientation might be employed in their practice.

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imageThis webinar will be recorded and will be available for future viewing by RID members.
RID is providing this workshop as an opportunity for safe, respectful learning and will not permit harassment, discrimination or horizontal violence based on another's comments, questions, schema, race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation or any other protected class.
After completing this webinar, participants will be able to:
-Define and describe the concept of orientation to the interpreted interaction
-Discuss research and contrast it with interpreting standard practices, ethical considerations, and common views of the role of the interpreter
-Identify and describe three components of an effective orientation

Key:

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Pre-test
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Consumer Orientation: A Foundation for Clear and Inclusive Communication Part 1
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Discussion 1
Think of an interpreted interaction you have been a part of where everyone "gets it" and communication is smooth. How did the people in this situation come to this level of understanding? *Examples: "The Deaf person has been advocating for themselves in this situation for many years" or "Previous interpreters educated them. Type your response(s) after you click "Enter the Discussion." Feel free to add comments or questions in response to other people's ideas. You must register to access.
Consumer Orientation: A Foundation for Clear and Inclusive Communication Part 2
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Discussion 2
What are some sample phrases you can think of that might be used during consumer orientation? They can be something you have used in the past or new idea. Example: "I will be standing near you interpreting what you say into American Sign Language for the Deaf audience members." Type your response(s) after you click "Enter the Discussion." Feel free to add comments or questions in response to other people's ideas. You must register to access.
Consumer Orientation: A Foundation for Clear and Inclusive Communication Part 3
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Discussion 3
When you are considering your options for consumer orientation, what does your decision depend on? What factors will influence your decision? Example: "My background knowledge about this particular Deaf consumer." Type your response(s) after you click "Enter the Discussion." Feel free to add comments or questions in response to other people's ideas. You must register to access.
First Attendance Code
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Second Attendance Code
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Post-test
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Certificate of Completion
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Evaluation
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